Thank you for choosing to rent with us at Urban Alpine.

PLEASE NOTE THE FOLLOWING POLICIES:

PAYMENT & DEPOSIT: You will be charged for your rental at the time of pick up, AND a deposit/hold will be placed on your card for the duration of your rental. Depending on the equipment you rent, the deposit can be from $50 to $1000. The deposit/hold will be cancelled when you return your equipment. Please allow up to 5 business days for the deposit to be cancelled from your card as some banks take longer than others to process the cancellation.
CANCELLATIONS within 24 hours, and NO SHOWS will be charged for one day rental.
REFUNDS: There are no refunds on rentals. If you pick up the equipment from the store, you will be charged for the rental regardless of what you decide to do after leaving the store. Even if you do not ski, there are NO REFUNDS on rentals.
LATE FEES: Late rental returns will be charged for one day rental. Returns after one day late will be charged for each day the equipment is not returned.
LOST, STOLEN or DAMAGED EQUIPMENT: You are responsible for the rental equipment once you leave the store. You will be charged the full replacement value of any lost, stolen or damaged equipment.
If you purchase the DAMAGE WAIVER it covers any accidental damage and normal wear and tear to the equipment sustained while on the mountain.
NOTE: The damage waiver DOES NOT COVER:
-    Loss of the equipment
-    Equipment theft
-    Deliberate misuse of equipment (we can tell if you skied to the parking lot or over a rock field, and this is NOT covered)
-    Damage occurred off mountain (for example, if skis fall off the roof of your car, this is NOT covered)
-    Excessive wear and tear

RENTAL PICK-UP TIMES: We open at 10:00 am for rental pick-ups. However, you may pick-up rentals after 3:00pm (and before close) the afternoon before your rental day at no extra cost. Rental pick-ups before 3:00pm the day before will incur an additional charge (equivalent to a one day rental of the equipment you have).
RENTAL DROP-OFF TIMES: We close at 6:00pm everyday, please return rentals before we close. We also allow you to return your rentals by 10:30 am the following morning at not extra cost. Please make sure you indicate that when booking your rental online. There will be a late fee (equivalent to a one day rental of the equipment you have) if you return your rentals late. Please note, our team will not stay late to wait for you to return your rentals, please plan your trip back from Whistler to leave ample time for returning rentals on time.